Do you have a question about our product or service?
Please find the most frequently asked questions below.
ABOUT LET THE COLORS SPEAK
Who founded Let The Colors Speaks?
LTCS was founded by Claire Verkleij. In 2015 she founded LTCS and is still the driving force behind LTCS. Claire is a self taught, intuitive artist based in Utrecht, the Netherlands.
What is so special about Let The Colors Speak?
Let The Colors Speak is a brand that wants to spread happiness and colors around the world. We want to give you a good feeling, a smile on your face. We love color explosions and good vibes.
We believe that colors speak louder than words. Therefore, Let The Colors Speak (LTCS) offers a collection of colorful art products. Every work is a unique color explosion that expresses a feeling that can’t be said in words.
Which payment options are available?
Our store accepts all major payment methods. We accept iDEAL, Visa, Mastercard, American Express and PayPal.
All transactions are handled by Shopify Payments, an international PCI compliant payment gateway to process all transactions. All payment information is encrypted and processed in a secure environment.
RETURN, REFUND AND EXCHANGE INFORMATION
What is are the return, refund and exchange policies?
Our product are custom-made and are non-returnable.
Due to the sensitive nature of transporting art, returns and exchanges are not offered on original works or other products simply for change of mind. Each product is individually made especially for you and is non-returnable. We make sure that every product is made to your exact requirements. Please double check the quantity in your cart before placing your order as we are unable to offer refunds for items purchased by mistake.
Transporting art products is a delicate matter. Returns and exchanges simply for change of mind are not offered on our products. Do you have doubts about purchasing an artwork or other product because you don't know if it suits you? Schedule an appointment to look at the studio.
We offer refunds or exchanges on lost or damaged items only.
All our products are handled with the utmost care during the packaging process. In the unlikely circumstance of your delivery being damaged in transit, please photograph the packaging before opening it. Please also take a photograph of the damaged product inside.
Send us an email within 14 days to email@example.com and we will replace your product. Print will be replaced with an identical one. For originals or small originals that are damaged during transit, we will replace it with a commission.
I have not received an order confirmation?
After a successful payment the order confirmation is automatically sent out to your email address. Please check your spam folder since sometimes the confirmation email ends up in there. It can happen that there is a delay. If you have not received an email after 24 hours, please contact us so that we can check if everything is fine with your order.
Throughout the Netherlands, the artworks are shipped by parcel carrier.
Do you live abroad? Contact us via email firstname.lastname@example.org and
we'll be happy to look at the possibilities.
Pick up in the studio on the Nachtegaalstraat in Utrecht is also possible.
Please contact us to schedule an appointment.
What are the shipping costs?
Shipping costs may differ per product and are made visible on your account before accepting your order.
What is the delivery time?
After your order is received, we will start processing your order immediately.
We need 2–7 business days to fulfill your order. As soon as the order is ready, it will be sent to you as soon as possible. You will receive a message from us when your order is shipped.
Are there any customs duties or additional costs?
All prices on our website are including Dutch VAT.